FAQs

Home Pages FAQs

CANDY

THERE’S SO MUCH TO CHOOSE FROM! WHAT IS A GOOD COMBINATION OF COLOURS, DESIGN & FLAVOURS?

Do not worry our team can help. We’re very friendly and love to talk about our candy. Just email us on info@spuncandyegypt.com , call us on (+2)02 24196436 - 01124482249 or visit us in our store at City Starts.

HOW MUCH WILL MY PERSONALISED CANDY ORDER COST?

This depends entirely on the order itself.

WHAT IS THE MINIMUM ORDER FOR CUSTOM CANDY?

The minimum amount you can order is determined by the design required. For more information please fill in one of our easy to use enquiry forms or simply contact us. As a guide two letters and heart is two Kilos of candy and then everything works up from there. Lollipops however can be bespoke made and there are no minimum orders.

WHAT ARE YOUR PAYMENT TERMS?

We require 50% of the cost to be paid on order and the remaining 50% to be paid once the candy has been made but prior to delivery. Any orders placed cannot be started until we have received the 50% deposit. All orders for production within 14 days require 100% payment before production.

HOW SOON CAN MY CANDY BE READY?

Orders will usually be completed within 21 days. However, this is dependent on our schedule and may be extended at busy periods. We know that our candy can make your event extra special so if you need something made quickly please contact us and we will do our best to make it happen. If you are lucky we can sometime squeeze in an urgent order and deliver within a few days.

DO YOU DELIVER WORLDWIDE?

We can deliver anywhere in the world. Contact us for prices. Alternatively, if you’re lucky enough to live close to our store you can come in and pick it up as soon as it’s ready. Candy sculptures, flowers or fragile items etc must be collected in person from the store.

I WANT MY CANDY ORDER TO BE COMPLETELY PERSONALISED, RIGHT DOWN TO THE LABELS ON THE PACKAGING. IS THIS POSSIBLE?

We can deliver anywhere in the world. Contact us for prices. Alternatively, if you’re lucky enough to live close to our store you can come in and pick it up as soon as it’s ready. Candy sculptures, flowers or fragile items etc must be collected in person from the store.

DOES THE CANDY HAVE AN EXPIRY DATE?

Generally we recommend consuming within a year of the date on which it was made. The candy is best kept inside its packaging and in a cool, dry place out of direct sunlight.

DO THE COLOURS HAVE TO MATCH THE FLAVOURS OR CAN I MIX IT UP?

The colours and flavours are added separately by hand. This means that you can have any combination of colours and flavours. Want an orange candy that tastes of strawberry? That’s fine by us. It’s all part of the fun, so get mixing.

CAN I WATCH MY CANDY BEING MADE?

Yes. All our candy is made by hand in our stores. We love to have an audience. If you want to see your candy being made just let us know and we can arrange a time to suit you.

HOW DO YOU GET THE LETTERS INSIDE THE CANDY?

Yes. All our candy is made by hand in our stores. We love to have an audience. If you want to see your candy being made just let us know and we can arrange a time to suit you.

CLASSES

HOW DO I BOOK A CANDY CLASS?

We have an online booking system. Go to our masterclasses page and then choose your class, date and time. Some classes are limited availability and we do get very booked up at weekends and holiday times.

ARE THE CLASSES SUITABLE FOR CHILDREN?

Our classes are designed for six year olds and above if accompanied by an adult. Younger Children can be involved but this must be under constant adult supervision and at our discretion.

ARE THE CLASSES SAFE AND DO YOU PROVIDE SAFETY INFORMATION?

Our classes are designed for all, we are masters at making candy. When working in live kitchen with hot sugar there are risks however we minimize these with correct supervision, tuition and our safety procedures.

CAN YOU DESIGN A BESPOKE PARTY OR EVENT FOR ME?

The answer is yes so get in touch. We love tailoring a special event or party. We have some fantastic candy packages for Children’s parties, Hen parties and team building events. We specialise in personalisation.

HOW LONG DO THE CLASSES OR EVENTS LAST?

Our taster classes start from 60 minutes and then it is up from there. If you would like to learn a particular skill or limited on time let us know and we can see what we can do?

DO YOU TEACH PEOPLE TO MAKE ALL YOUR CONFECTIONERY

Within reason yes, We can teach the basics of most confectionery. If you want to put names in candy that is more difficult. Our team go through an extensive three month training program to learn every aspect of candy making then this is coupled with experience of making everyday. If there is something in particular you would like to make let us know and we will see what we can do.

IF I MAKE A BOOKING DO I HAVE TO PAY STRAIGHT AWAY?

For online bookings of classes yes. For children’s parties and event we will take a deposit with the remainder paid 14 days prior to the event.

WHAT HAPPENS IF I CANCEL?

When you book a class or event we roster enough staff to ensure you have a very personal service.You may cancel a group booking more than 4 weeks prior to the Class Date by notifying us by email to: enquiries@spuncandyegypt.com.
A cancellation fee of 10% will apply. In the event that you cancel the Class less than 4 weeks but more than 2 weeks before the Class Date, we will refund 50% of all monies paid and we shall be entitled to retain the remaining 50%. In the event that you cancel a Booking less than 2 weeks before the Class Date then no refund will be available. All refunds will be made to the payment card used when placing your order within 30 days of the notification to cancel. Individual bookings or bookings made using a Voucher cannot be cancelled.

CAN I PURCHASE A GIFT VOUCHER

Yes we sell these and they are perfect for a gift. Visit our online shop to purchase one.

CAN I WATCH MY CANDY BEING MADE?

Yes. All our candy is made by hand in our stores. We love to have an audience. If you want to see your candy being made just let us know and we can arrange a time to suit you.

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